The Fort Miller Group, Inc.
  • Greenwich, NY, USA
  • $40-$60k
  • Salary
  • Full Time

We offer excellent benefits, including generous paid time off, tuition reimbursement, an Employee Stock Ownership Plan and 401(k), and medical, dental, and vision insurance.

Technical Service Associate - Tymetal Corp.

Tymetal Corp., located in Greenwich, NY, seeks an energetic, mechanically inclined individual with electrical aptitude and a customer service focus to join our Technical Service team. If you thrive in a team-based environment where the customer always comes first and continuous improvement is required, you will want to learn more about this opportunity!

Responsibilities of a Technical Service Associate:

  • Troubleshoot mechanical and electrical issues both in person and over the phone.
  • Assist installers as they work to install our products in the field.
  • Conduct field inspections of systems and develop reports provided to the customer.
  • Provide quotes for parts and process orders as required.
  • Fulfill warranty claims and RMA requests using discretion to determine the most appropriate solution.
  • Assist Sales in the identification of technical equipment for customers and ensure the accuracy of submittal information.
  • Work with engineering to achieve product issue resolution and/or improvement.
  • Provide a superior level of service to our customers, both in person and over the phone.

Qualifications of a Technical Service Associate:

  • One to three years performing electrical and mechanical maintenance or a degree in a mechanical or electrical field required.
  • Ability to read and accurately interpret technical drawings and schematics.
  • Ability to troubleshoot issues with mechanical and electrical components.
  • Excellent communication skills, including strong technical writing skills
  • Ability to handle multiple tasks with moderate supervision.
  • Proficiency with computer applications, including MS Office, contact management software and design/drafting software.
  • Ability to perform heavy physical labor outdoors, lifting and carrying weights of up to 75 lbs.
  • Ability to operate a motor vehicle and travel up to 50% of the time.
  • Prior experience with gate operators and access control systems preferred.

Tymetal Corp. is a subsidiary of The Fort Miller Group, Inc., an employee owned company. We are the leading US security gate manufacturer, producing a wide variety of specialty gates and other fabricated products for use at airports, industrial and commercial facilities, ports and military installations throughout the US. In fact, Tymetal has gates in every state, including Alaska and Hawaii, as well as in other countries throughout the world. Our commitment to continuous innovation at Tymetal allows us to identify needs in our markets and work together to develop solutions for our customers, thereby maintaining our status as the industry leader.

The Fort Miller Group, Inc.
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