The Fort Miller Group, Inc.
  • Greenwich, NY, USA
  • Depends on Experience
  • Full Time

We offer an excellent benefits package to our associates including an Employee Stock Ownership Plan (ESOP), tuition reimbursement, paid time off, medical, dental, vision, and 401(k).


Help Desk Technician - The Fort Miller Group, Inc.


The Fort Miller Group, located in Greenwich, NY, seeks an organized, dedicated and customer service oriented individual to join our IT team. If you are passionate about computers and skilled in troubleshooting hardware and software issues, working with our four subsidiary companies will provide you a satisfying, engaging and fun working environment.

Responsibilities of our Help Desk Technician:

  • Process help desk tickets, phone calls and emails submitted for computer hardware and software, network, telephone and printer/scanner issues.
  • Elevate complex issues to another member of the IT department as needed.
  • Thoroughly document activities/resolutions within the ticketing system in a timely manner.
  • Set up new personal computers, network access, phones, etc. Modify user access as needed.
  • Maintain an ongoing directory of active users and account access.
  • Install new software throughout the company as needed.
  • Assist our Network Engineer on network repairs and/or upgrades.

Qualifications of our Help Desk Technician:

  • Associate degree in Information Systems, certificate in IT Help Desk Support required.
  • Two or more years of experience providing help desk support.
  • Excellent troubleshooting and problem-solving skills.
  • Strong project management skills, including the ability to manage multiple tasks and meet deadlines.
  • Customer service and outstanding communication skills, both oral and written.
  • Ability to work a flexible schedule and perform moderate physical labor.
  • US Work Authorization required.

About Us:

As an employee owned four-subsidiary holding company serving local, national, and international markets, The Fort Miller Group's pursuit of perfection and its commitment to excellence remain constant. Our aim is simply to be the best as We Lead By Design. Our focus on the infrastructure and security markets provides us with limitless opportunities and our customers with unsurpassed results.

The Fort Miller Group, Inc.
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